My Storm Alert LLC Privacy Policy

Last updated: May 26, 2025

My Storm Alert LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, use our monitoring services, or interact with our applications (together, the "Service").

1. Information We Collect

a. Account & Registration Data

  • Contact Information: Name, email address, phone number.

  • Service Address: Physical address (home or business) where you request weather monitoring.

  • Credentials: Username and password associated with your account (stored securely and encrypted).

b. Location Data

  • Static Location: The fixed address you provide for monitoring.

  • (Optional) Mobile Location: If you opt in, we may collect GPS-based data for mobile alerts in the future.

c. Payment Information

  • Billing Details: We collect payment method, billing address, and transaction details via our third-party payment processor (e.g., Stripe). We do not store full credit card numbers.

d. Usage & Analytics Data

  • Website Analytics: Includes IP address, device/browser type, referring pages, time on site, and usage trends (via Squarespace and Google Analytics).

  • Service Usage: Logs of alerts sent, notification delivery, and user interactions (e.g., link clicks, confirmations).

2. How We Use Your Information

  • Service Delivery: To provide hyper-local, real-time severe weather alerts.

  • Account Management: To set up and maintain your account, process payments, and provide customer service.

  • Service Improvement: To monitor performance, fix bugs, and improve reliability and user experience.

  • Communications: To send operational updates, weather alerts, or service announcements. You can opt out of marketing communications at any time.

3. Information Sharing

We do not sell your personal information.

We only share your data in the following ways:

  • Trusted Service Providers: With third parties under contract to help operate our service, including:

    • Payment Processing: Stripe

    • Messaging & Alerts: Twilio, email providers

    • Analytics: Google Analytics, Squarespace

  • Legal Compliance: When required to comply with legal obligations, court orders, or to protect our rights, property, or users.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity under the same or equivalent privacy commitments.

4. Data Security

We take the security of your data seriously. Our safeguards include:

  • Secure cloud infrastructure with multi-factor authentication (MFA), powered by Google Cloud.

  • Encryption in transit and at rest using industry-standard protocols (e.g., TLS).

  • Access controls and logging to detect and prevent unauthorized access.

While no system is 100% secure, we continuously review and update our security practices.

5. Third-Party Services

Our services may include embedded tools or links to third-party content (e.g., NOAA forecasts, Google Cloud Scripts). These services operate independently and have their own privacy policies.

We encourage you to review their policies for more information.

6. Your Choices

  • Access & Update: You can update your personal information through your account settings.

  • Delete Your Data: You may request data deletion by contacting us at weatherdesk@mystormalert.com.

  • Marketing Preferences: You can opt out of marketing emails by clicking the unsubscribe link in any promotional message.

7. Data Retention

We retain personal data only for as long as necessary:

  • To provide the services you've subscribed to.

  • To meet legal, regulatory, or compliance obligations.

  • For legitimate business needs (e.g., fraud prevention, billing).

Afterward, data is securely deleted or anonymized.

8. Children’s Privacy

Our service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided information, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If material changes are made, we will notify you by email or via a prominent notice on our site. Your continued use of the Service means you accept the changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us.

My Storm Alert LLC